Thank you for choosing DNA StoryLab. Please note that we exclusively offer digital products, specifically personalized ancestry interpretation reports delivered as downloadable PDFs. Therefore, this shipping policy outlines the delivery process for these digital items.
1. Delivery Method
All our products are delivered electronically via email. You will not receive any physical items.
2. Processing Time
Once you upload your DNA data and place your order, our team will begin processing your information to generate your personalized report. The processing time varies depending on the complexity of the report and our current workload. We aim to deliver your report within [Number] business days. You will be notified via email if there are any expected delays.
3. Delivery Time
After your report is generated, you will receive an email with a link to download your personalized PDF report. This email will be sent to the email address you provided during the ordering process. Please ensure that your email address is accurate and that you check your spam or junk folder in case the email is filtered.
4. Download Instructions
The email you receive will contain clear instructions on how to download your report. Simply click on the provided link and follow the prompts to save the PDF file to your device. We recommend downloading the report to a secure location on your computer or device.
5. Issues with Delivery
If you do not receive the email with the download link within the specified processing time, or if you encounter any issues downloading your report, please contact us immediately at [Your Contact Email Address]. We will investigate the issue and provide you with assistance as soon as possible.
6. File Format
Your personalized ancestry report will be delivered in PDF format. You will need a PDF reader (such as Adobe Acrobat Reader) to view the report. Most computers and devices come with a PDF reader pre-installed. If you do not have one, you can download Adobe Acrobat Reader for free from the Adobe website.
7. Contact Information
If you have any questions about our shipping policy or the delivery of your digital product, please contact us at [Your Contact Email Address].
