Thank you for purchasing digital products from DNA StoryLab. As our products are digital and personalized, our refund policy is as follows:
1. Digital Products
Due to the nature of digital products, specifically personalized PDF reports generated based on customer-uploaded DNA data, we generally do not offer refunds once the report generation process has begun. This is because significant resources and time are invested in creating each unique report.
2. Cancellation Policy
You may cancel your order within 24 hours of purchase, provided that the report generation process has not yet started. To request a cancellation, please contact us immediately at [Your Contact Email Address] with your order details.
3. Issues with the Report
If you encounter any issues with your report, such as errors, omissions, or technical difficulties, please contact us at [Your Contact Email Address] within 7 days of receiving your report. We will make every effort to correct the issue or provide clarification.
4. Exceptions
In exceptional circumstances, such as if we are unable to deliver the report due to technical issues on our end, or if the report is significantly different from what was advertised, we may consider a refund at our discretion. Any such refund will be evaluated on a case-by-case basis.
5. How to Request a Review
To request a review of your purchase for a potential exception to our refund policy, please contact us at [Your Contact Email Address] with the following information:
We will review your request and respond within [Number] business days.
6. Changes to this Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
7. Contact Information
If you have any questions about our refund policy, please contact us at [Your Contact Email Address].
